Flexdolly
Frequently asked questions
Ask us anything about moving.
Honest & quick answers on your moving & delivery questions.
Ask us anything about moving.
Honest & quick answers on your moving & delivery questions.
Why should I choose Flexdolly Moving & Delivery in San Diego and Austin?
Flexdolly is the premier choice for affordable moving services in San Diego and Austin. We’re a veteran-owned business offering 24/7 services, from residential to commercial, last-minute moves, and even piano moving. Our reliability, safety, and top-notch customer service make us stand out as your go-to moving company.
What should I look for in professional movers in San Diego, Austin, or Dallas?
Look for movers with excellent reviews, transparent pricing, and professional communication. Flexdolly meets these standards, offering licensed and insured full-service moves, including furniture assembly, to give you peace of mind.
How far in advance should I book my move?
Ideally, you should book your move 2-4 weeks ahead, especially during peak seasons. However, we also offer last-minute moving services across San Diego, Austin, and Dallas.
What’s the best time of day to book movers in San Diego, Austin, or Dallas?
Book between 7-9 AM CST or as early as 5:30 AM CST during peak season. Flexdolly’s local movers in San Diego, Austin, and Dallas are available 24/7, so we can accommodate your schedule.
Can I hire just one mover for a small move in San Diego, Austin, and Dallas?
Yes! Flexdolly offers flexible moving services, so you can hire just one mover for small moves in San Diego, Austin, and Dallas, but we recommend two or more movers for larger jobs.
Can Flexdolly move me across the country?
Yes, we can assist with your move cross country, to and from any point in the US, as efficiently as we move people within our main locations in San Diego, Austin, and Dallas..
Can Flexdolly move me to another country?
With our international partners we can help pack and accommodate your international moving needs with the same attention to detail and communication we apply to a local move across San Diego, Austin, and Dallas.
How do weather conditions affect my move?
Weather rarely affects our moves, but in severe conditions, we’ll work with you to reschedule your move or delivery or adjust the timing to ensure safety.
What is the difference between flat rate and hourly pricing?
The difference between flat rate and hourly pricing comes down to how movers charge for your move.
Flat rate pricing is a guaranteed cost for the entire move, based on factors like the number of items, the distance between locations, and truck accessibility
Hourly pricing is based on the time it takes to complete your move. It’s recommended when details like time or tasks are uncertain
Flexdolly offers both pricing options, helping you choose what fits best for your moving needs.
Do you charge extra for stairs?
No, Flexdolly does not charge extra for stairs. Whether you’re moving from an apartment, house, or office with multiple levels, our pricing remains clear and straightforward. The number of stairs is noted in your contract and is already factored into the all-inclusive price confirmed with our moving sales teams. You can rest easy knowing there won’t be any hidden fees or surprise charges during your move.
What are your payment options?
Flexdolly accepts Venmo, Zelle, Apple Pay, business checks, and cash. Payment is required in full before your belongings are unloaded.
Do I need to pay a deposit to book my move?
Yes, a $50-$150 deposit secures your moving date and crew. This deposit is nothing extra and it will be applied toward the total cost of your move.
Do I tip my movers? If so, how much?
Tipping your movers is not required, but it’s a nice way to show appreciation for their hard work. If you’re happy with your Flexdolly moving team, a 15-20% tip of the total moving cost is a common practice. While a “thank you” is always appreciated, tipping helps acknowledge the movers’ effort and dedication, especially after a tough job. It’s a great way to show your gratitude and make the team feel valued!
What if I want to cancel my move?
If you need to cancel your move, please provide at least 48 hours’ notice to receive a full refund of your $50-$150 deposit, which will be processed within 2-4 business days. However, if you fail to cancel within the 48-hour window, you will forfeit your deposit. Giving us enough notice allows us to keep our trucks on schedule and ensures efficient service for all clients.
Does Flexdolly offer discounts?
Yes! We offer military, student, and senior discounts, along with seasonal promotions. Follow us on social media for updates.
Are my items insured when I move with Flexdolly?
Yes, all of your belongings are covered by basic insurance as required by the Department of Transportation. This free coverage provides $0.60 per pound per item. However, if you want more comprehensive protection, you can choose additional coverage through a third-party insurance provider, like movinginsurance.com. This allows you to select the level of liability and deductible that fits your needs, giving you extra peace of mind during your move.
How do Flexdolly movers protect my items?
At Flexdolly, our professional movers use high-quality materials to ensure your belongings are well-protected. We wrap your furniture with durable moving blankets, shrink wrap, and secure it with tape for extra care. When loading the truck, our team strategically arranges everything to maximize space and stability. Additionally, we use straps to further secure your items during transport, ensuring they stay in place and arrive safely at your new location.
Can I move my jewelry and important documents with the rest of my items?
Are there things Flexdolly movers can’t move?
Do you provide a Certificate of Insurance (COI) for my move?
Yes, Flexdolly provides a Certificate of Insurance (COI) upon request. The COI will be prepared before your move and sent via email to both you and your building management if required. Our sales team will assist you in the process to ensure it’s straightforward and seamless.
Do you conduct walkthroughs?
Yes, we offer both virtual and on-site walkthroughs depending on the move size. For small and local moves, we typically do virtual walkthroughs. For larger or out-of-town moves, on-site walkthroughs are available. You can also send pictures or videos for a detailed estimate.
How should I pack if I'm doing it myself?
Keep similar items together, pack items from the same furniture piece together, use small boxes for books and CDs, use medium boxes for fragile items and electronics, use large boxes for clothes and linens, and keep the weight of each box under 50 pounds. If you can lift the box yourself, it’s good to go!
Do I need to empty my drawers and cabinets?
Yes, to ensure the safe and proper transport of your furniture, it’s recommended that you empty your dressers and cabinets before your move. This will prevent any damage or items from shifting during transit. If you’ve chosen our full packing service, our movers will take care of this for you.
When will the movers arrive?
Flexdolly’s customer service will notify you of your movers’ exact arrival time 48 hours before the move. On the day of, you’ll receive updates via call or text to ensure you’re informed.
How late will the movers work?
Flexdolly movers work until the job is complete, even if it requires working overnight. We don’t stop until your move is finished—unless there are building restrictions.
How long will my move take?
Move duration depends on the size and details of the job. Our experienced team works fast to make your move as quick as possible. For a better estimate, speak to our sales team. Check our reviews for proof of our speed!
How will movers know what to take?
Our foreman will have your contract and inventory list. Before the move starts, the foreman will do a walkthrough to confirm which items to take and which to leave.
Do Flexdolly movers take lunch breaks or rest during the move?
Typically, our movers won’t take lunch breaks during your move, but if your move extends beyond 6 hours, the foreman will discuss any necessary breaks with you. The good news? Any time taken for breaks is deducted from the total, so you’re only paying for the time spent working on your move.
Do I need to be present during the move?
Yes, we recommend you or a trusted representative (18+ years old) be present to supervise the move. If you can’t be there, appoint someone to act on your behalf and sign a Power of Attorney.
Can Flexdolly uninstall my AC or TV?
No, Flexdolly movers do not handle TV or AC mounting/unmounting. We suggest hiring specialists for these tasks. If you still ask our movers to do this, Flexdolly isn’t liable for any damages.
Can I ride with the movers in the truck?
No, for safety and insurance reasons, customers aren’t allowed to ride in the truck with our movers.
What should I do after my move is complete?
If your move went smoothly, we’d love for you to leave us a 5-star review! Your feedback is invaluable and helps us continue to serve.
What should I do if I notice damage after the movers have left?
If you notice any damage after the move is complete, please contact our Customer Service team as soon as possible. We will work with you to assess the damage and determine the next steps based on your coverage plan.
Will Flexdolly compensate for any damages during my move?
If you purchase Full Value Protection, Flexdolly takes full responsibility for replacing or repairing any damaged or missing items. Alternatively, you can opt for additional third-party coverage for extra protection. Our Free Basic Coverage offers $0.60 per pound per item, as mandated by the Department of Transportation.
How do I contact Flexdolly after my move?
If you have any concerns or questions post-move, our Customer Service team is here to help. You can contact us through phone, email, or live chat, all available on our website. We strive to address all issues promptly and ensure your experience with Flexdolly is excellent.
Can I schedule a follow-up service for furniture reassembly or rearrangement?
Yes, Flexdolly offers follow-up services for furniture reassembly or rearrangement. Contact us to schedule additional assistance if needed.
Do you hoist couches or other items over the balcony?
Yes, Flexdolly movers can hoist large furniture like couches over balconies. Just provide detailed information when you speak with our team so we can prepare and ensure everything is handled safely and efficiently.
Can you help with single-item deliveries?
Absolutely! No job is too big or small for Flexdolly. While other moving companies may decline small requests, we’re happy to help with any delivery or move—literally, anything, anytime, anywhere.
Can Flexdolly move unique or fragile items like pianos or artwork?
Yes, our team is highly trained in handling delicate and unique items, including pianos, artwork, and antiques. We ensure everything is carefully protected and transported safely.
What if I need help rearranging furniture in my home?
Flexdolly movers can assist with internal moves like rearranging furniture or setting up rooms. Just let us know what you need, and we’ll take care of it!
Can you assist with last-minute or emergency moves?
Yes, Flexdolly offers same-day or emergency moving services to accommodate last-minute relocations. We’re available 24/7 to handle urgent requests whether it’s in San Diego, Austin, and Dallas.
Do you offer junk removal services?
Yes, in addition to moving services in San Diego, Austin, and Dallas, we provide junk removal services. Whether you need to clear out old furniture, appliances, or other unwanted items, we can help with eco-friendly disposal.
Still can’t find answers to your questions?
Although we’ve worked hard to answer many common moving questions, we know you might still have some on your mind. If that’s the case, don’t hesitate to contact us. Our team is always here to help and guide you with answers. And remember, no question is too small or silly when it comes to ensuring a smooth, safe move.
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