Privacy Policy

This Privacy Policy (“Policy”) explains the practices of Up N Go Moving & Storage LLC (“we,” “us,” or “our”) regarding the collection, storage, use, sharing, and security of personal information through our website and services. By engaging with our website or services, you agree to the practices outlined in this Policy.

1. Introduction
Up N Go Moving & Storage LLC operates under the domain name upngomoving.com and provides professional moving services. We are committed to protecting your privacy and ensuring the transparency of our data practices.

2. Types of Information Collected
We collect the following personal information to provide services and enhance user experiences:

• Personal Details: Full name, email address, phone number, and residential or service addresses.
• Payment Information: Billing details required for processing payments.
• Service-Specific Information: Details related to your moving requirements, including special instructions you voluntarily provide.
• Communication Preferences: SMS consent preferences and opt-ins.

3. Methods of Information Collection
We collect personal information through:

• Online forms and service requests submitted via our website.
• Direct communication (email, phone, or SMS).
• Payment processing systems.

4. Purpose of Data Collection
Your data is collected to:

• Process and manage moving service requests.
• Communicate effectively and provide service updates.
• Ensure secure and accurate billing.
• Enhance service quality and customer satisfaction.
• Comply with legal and regulatory obligations.

5. Data Security Measures
We employ robust technical and organizational measures to protect your personal information. These include:

• Secure servers to store data.
• Encryption technologies for sensitive information.
• Regular system audits to detect and prevent unauthorized access.

6. Data Sharing
We do not sell, rent, or lease your personal information. Data is only shared under the following circumstances:

• With subcontractors and service providers essential to delivering our moving services.
• To comply with legal obligations or enforce agreements.
  All third parties are bound by confidentiality agreements and cannot use your data for unauthorized purposes.
• SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third parties or affiliate companies for marketing purposes.

7. SMS Terms and Conditions
If you opt in to receive SMS communications, your phone number will be used solely for service updates and notifications.

• The SMS opt in or phone numbers for the purpose of SMS are not being shared with third parties for marketing purposes.
• Types of SMS Communications
  If you have consented to receive text messages from Up N Go Moving & Storage LLC, you may receive text messages related to moving services and updates. Examples include:

• Customers: Notifications about your moving schedule, packing updates, delivery status, or important service reminders.
• Potential Customers: Follow-ups on inquiries, estimates for moving services, or promotional offers.
• Job Applicants: Updates regarding your application status, interview schedules, or employment-related information.

1- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2- Types of SMS Communications:
If you have consented to receive text messages from Up N’ Go Moving LLC, you may receive messages related to the following:

• Appointment reminders
• Follow-up messages
• Billing inquiries
• Promotions or offers.

Example: “Hello, this is a friendly reminder of your upcoming appointment with Up N’ Go Moving LLC at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [X] SMS messages per week related to your [appointments/billing, etc.].
Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”
4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5- Opt-In Method:
You may opt-in to receive SMS messages from Up N’ Go Moving LLC in the following ways:

• Verbally, during a conversation
• By submitting an online form
• By filling out a paper form

6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at /contact-us/.
Additional Options:

• If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

• Message and data rates may apply.
• You can opt out at any time by texting “STOP” to 212-744-6683.
• For assistance, text “HELP” to 212-744-6683 or visit our SMS Privacy Policy.
• Message frequency may vary.

8. Cookies and Tracking Technologies
Our website may use cookies to improve user experiences. Cookies are small files stored on your device that help us analyze website traffic and usage patterns. You can modify your browser settings to block cookies if desired.

9. User Rights
You have the following rights regarding your personal data:

• Access: Request a copy of the information we hold about you.
• Correction: Request corrections to inaccurate or incomplete data.
• Deletion: Request the deletion of your personal information, subject to legal requirements.
• Restriction: Request limitations on how we process your data.
• Portability: Obtain a copy of your data in a standard format.
• Objection: Object to the processing of your data for specific purposes, such as marketing.
• Withdrawal of Consent: Revoke your consent to data processing at any time.

10. Contact Information
For any questions about this Policy or to exercise your rights, you can contact us at:

• Phone:  212-744-6683

11. Policy Updates
We may update this Policy periodically to reflect changes in our practices or legal requirements. The latest version of the Policy will always be available on our website.

Effective Date: December 2024

Your trust is important to us, and we are committed to maintaining the privacy and security of your information.